Returns Policy

Faulty items

If the item is damaged please email us a digital photo and the shipping container to returns@jochantwatercolour.co.uk include in the email: your order number, the shipping ID , a brief description of the reason for the return, and indicate whether you are seeking a replacement or a refund. Please send your request within 30 days of receipt.

If you would like a refund, you will be refunded the full cost of the item and the cost of delivery

Other Returns:


If you have changed your mind you can still return your item within 30 days of receipt and receive a refund for the price of the your item.

Please be aware that you are obligated to bear the direct cost of returning the goods. We recommend you return the item via a trackable method.

The item must be returned undamaged to receive a full refund.

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